This section of the Whole Building Design Guide discusses facility performance evaluation (FPE, an extension of what had been called post-occupancy evaluation. FPE is a continuous process of systematically evaluating the performance and/or effectiveness of one or more aspects of buildings in relation to issues such as accessibility, aesthetics, cost-effectiveness, functionality, productivity, safety and security, and sustainability. Several aspects of FPE are discussed including its definition, typical characteristics, types, phases, data-collection techniques, evaluators, emerging models, benefits, and barriers. In addition, how to conduct a successful FPE, how to develop effective and sustainable FPE programs, and why FPEs are important in the public sector are discussed.
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